Frequently Asked Questions
Do you allow alcohol on board?
Our company has a strict anti alcohol policy – No alcohol is to be opened or consumed on the vehicle at any time.
Is food or drink (non-alcoholic) allowed to be consumed?
Most non-alcoholic beverages are permitted with the exception of glass products.
Food products which are easily manageable (that will not create a mess) are preferred to prevent any spills or damages to the vehicle.
When do I need to pay for my journey?
A 20% deposit is required to secure your vehicle, however the remaining balance is required to be paid 7 days prior to your journey.
Can I drive the vehicle myself?
We do not offer a self drive service, all of our vehicles come with a driver.
What are your cancellation fees?
- 20% of the total booking amount if you cancel for any reason (this is the non-refundable deposit).
- 25% of the total booking amount if cancelled with 7 days notice of your first journey (business days only) but not less than 96 business hours.
- 50% of the total booking amount if cancelled with less than 96 hours notice (business days only) of your first journey but not less than 48 hours.
- 100% of the total booking amount if cancelled with less than 48 hours notice (business days only) of your first journey.
What are the payment methods?
- VISA, Mastercard or AMEX via Westpac’s online Payway System
- VISA, Mastercard or AMEX over the phone
- PayPal
- Bank Transfer
What are your overtime charges?
Overtime rates are charged at $41.25 inc GST per 15 mins ($165 inc GST per hour). It is not the driver’s responsibility to inform or warn you or your group of these charges.
I have luggage, does my booking come with a trailer?
Please specify any luggage that your group will have. Our team will ensure a trailer is included in your quote. All of our coaches have luggage bins.
Are there anchor points available for child seats?
This is subject to availability. Each state has different laws depending on the age of the child and the size of the vehicle. Please contact our staff to discuss further.
Can I make changes to my booking?
All changes are subject to availability and need to be requested in an email.
Do you require a bond and what does it cover?
The $300 inc GST bond covers issues such as; cleaning fees, overtime charges, damages to the vehicles etc. This is refundable after the journey if no charges are incurred.
Is standing allowed on the vehicles?
Standing on Low Floor Buses is allowed however it is not permitted on Mini Buses and Coaches
Does the price include meals and accommodation for the driver?
If meals and accommodation are required, this is not included in your quote and you are responsible for organising this for the driver. Please discuss with our team if you wish for us to include this in your quote. There are minimum requirements for accommodation and meals.
Can we play music on the vehicle?
While most vehicles have AUX capabilities, this is subject to availability. Please contact our team to confirm any additional requirements.
Wherever you choose to go across Australia, Bus Charter has the right option for you
Booking a bus charter with BusCharter.com.au is as simple as can be, just a 3 click process. In addition, our team is renowned for their readiness and enthusiasm to assist, ensuring you have the help you need when it’s available. At BusCharter.com.au, we help you in choosing the perfect vehicle to match your requirements, guaranteeing the best fit for your needs at a competitive price, no matter the event you’re attending or the attractions you are visiting.
